Ip pbx telephone system ip phone management and Operator workstation

The operator workstation is an internal communication console that can be touch-tapped using a web interface.The operator workstation provides the operator with a functional GUI interface that is easy to operate, stable, and powerful. The operator workstation is suitable for intra-enterprise communication scheduling and is often used in industry, such as subways, tunnels, and emergency communications in highways.

Operator workstation

(a) Each operator position in the Main and Standby office shall be equipped with an operator console.

(b) Each operator console will be equipped with user lDs and passwords login.

(c) All operator consoles be provided with the same display and options/facilities for answering incoming calls and serve as a redundant console in the event of damage or malfunction of the other active consoles for the Emergency telephone system to remain functional at all times

(d)The system be equipped with the necessary capacity for each operator console to handle a minimum of ten simultaneous.

(f)The system manage calls from the Emergency Outstation Telephones as queues on a first come first served basis.

(g)As calls are answered, the operator console display shall be rearranged so that the next unanswered call in queue will show up.

(h)When a call is answered by an operator console, the indications corresponding to this call shall be cleared from the other operator consoles, and the status of the operator consoles shall be refreshed accordingly.

(I)If the maximum number of incoming calls is being displayed and another incoming call has been initiated, it shall cause a message to flash on the corresponding display of the relevant operator console(s) to indicate that others calls are waiting.

(j) Call clearance shall be done when either the caller or the operator console end the call (i.e. hang up the handset).

(k) Ring back facility shall be provided to allow return call from operator console at the OCCs to Emergency Outstation Telephones to reassure the caller and advise him of remedial action.

(I) It shall be possible for the operator to re-define/re-programme handling, answering and distribution of incoming calls to all the operator consoles at Main and Standby OCC.

(M) Each operator console dealing with a call shall be provided with a display indicating the actions available, and with easy means to invoke these actions

(O) The operator shall be provided with a function to put the caller on hold and attend to another incoming call and afterward re-establish conversation with the first caller.

(P) If the maximum number of incoming calls is being displayed and another incoming call has been initiated, it shall cause a message to flash, on the corresponding display of the relevant console to indicate that others calls are waiting.

(q) If all operator consoles are engaged, a voice message which informs the caller that his call will be attended to shortly shall be automatically played.

(r) Incoming calls cause all or designated logged-in operator consoles to ring based on the accepted call handling design. It be able to allow operators to designate logged-in operator consoles by geographical locations.

(S) Operator console allow operators to retrieve Emergency Call System calls which are put on hold, even if that call has been placed on hold by another operator.

+ 17.3 inch capacitive screen dispatching station

+ Each operator consoles is equipped with user IDs and login passwords.

+ all operator consoles are with the same display and facilities for answering incoming calls and serve as a redundant console.

+ The system handles a minimum of ten simultaneously

+ Call-waiting message shall be played to the caller.The messages shall be recorded in English.

+ Emergency Telephones are as queues on the caller.The messages shall be recorded in English.

+ As calls are answered, the operator console display shall be rearranged

+ When a call is answered the indications corresponding to this call shall be cleared

+ Message flashes if the maximum number of incoming calls is being displayed.

+ Call clearance shall be done when either the caller or the operator console ends the call.

+ It shall be possible for the operator to re-define/re-programme handing, answering and distribution of incoming calls to all

+ the operator consoles at Main and Standby OCC.The Contractor shall propose how incoming calls would be handled and routed

+ to operator consoles for the Engineer's review and acceptance.

Multi-terminal access: IP phones, soft phones, analog phones, smart phone phones, ordinary mobile phones, etc. A variety of meeting forms: the system supports instant meetings, scheduled meetings, and various forms of meetings. Support for password meetings and passwordless conferences. A variety of methods for establishing a conference: Users can establish a conference through a telephone terminal, or access the conference through a Web self-service system and an intelligent soft terminal.